Copy of Contact

If you have any questions about our products, need assistance with your order, or just want to say hello, we’re here to help! Our team aims to respond to all inquiries within 24 hours.* However, please note that we will be closed on December 24th, 25th, 26th, and 31st, as well as January 1st and 2nd. During these dates, response times may be delayed.

We encourage you to double-check your order details before placing an order to avoid any delays or confusion. If you’d like to track an existing order, please visit our Track Your Order page.

Please also be aware that over the holiday period we rely on our courier partners. While we work hard to get your order delivered as quickly as possible, your patience is greatly appreciated if shipments take a little longer than usual.

FAQ's

How long will it take for my order to arrive?

US Customers: Estimated timeline is 5-7 business days, varying by location.

UK Customers: Next day delivery is available on orders placed before 15:30.

EU Customers: Estimated delivery timeline is 2-5 days, varying by location.

How can I track my order?

A shipping confirmation email with a tracking number will be sent once your order is dispatched. You can track your shipment through the carrier's website or through theSure-Golf Track Your Order Page.

How do I return something?

Your satisfaction is our top priority. 

We offer a full refund within 14 days if your item is unused, unopened, and in its original packaging with proof of purchase. 

Please note, return shipping is the customer's responsibility, except for warranty claims. 

Visit our returns portal for details.

Do you offer a discount for instructors?

Absolutely - we hold the expertise and dedication of instructors in the highest regard.

To get started please fill out the following form.

My order has arrived damaged, what can I do?

We hate when this happens… however, we’re here to help!

Please notify us immediately via the contact form and provide all the documentation you can. This helps us speed up the resolution process.

*Please note that our customer service operations are closed during UK national holidays, but we'll be sure to get back to you as quickly as possible once we return.